Shipping policy

# Shipping Policy

At **Soreliaco Boutique**, we are committed to delivering your order to you as quickly, safely, and efficiently as possible. Below you will find all the details regarding our shipping rates, processing times, and delivery estimates.

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## 1. Order Processing Time
* All orders are processed and prepared for dispatch within **1 to 3 business days** (excluding weekends and public holidays) after receiving your order confirmation email.
* You will receive a secondary notification once your order has officially shipped, containing your unique tracking code.

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## 2. Shipping Rates & Delivery Estimates
We ship internationally to ensure our products can reach you wherever you are. Shipping times vary depending on your destination country.

> **Please Note:** Delivery times are estimates and start from the dispatch date, not the order date. While we make every effort to deliver within these timeframes, unexpected delays due to customs processing or local postal carrier backlogs can occasionally occur.

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## 3. Order Tracking
Once your package has been shipped, you will receive an email containing your **tracking number** and a link to monitor your delivery status in real-time.

* Please allow **24 to 48 hours** for the tracking information to update on the carrier's portal after receiving your dispatch notice.
* You can also track your order directly on our website via the [Track Your Order](/pages/track-your-order) page.

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## 4. Multiple Shipments
Depending on the items selected and current warehouse inventory, items from the same order may occasionally be dispatched in separate packages. If this applies to your purchase, you will receive individual tracking numbers for each package at no extra charge.

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## 5. Customs, Duties, and Import Taxes
* **Soreliaco Boutique** is not responsible for any customs fees, import duties, or taxes applied to your package upon arrival in your destination country.
* All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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## 6. Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address entered is correct at the time of purchase.
* If you realize you have entered an incorrect address, please contact us immediately at **support-reply@soreliaco.com**.
* We will do our best to update your information before the order is processed. However, once an order has been dispatched, we are unable to change the shipping destination.

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## 7. Lost or Stolen Packages
**Soreliaco Boutique** is not liable for lost or stolen packages that have been confirmed as "Delivered" by the courier service to the address provided during checkout.

If your tracking status indicates that your package was delivered, but you have not received it:
1. Check around your residence or with neighbors in case it was left in a safe spot.
2. Contact your local postal carrier with your tracking number for further details.
3. Reach out to our support team so we can assist you in opening an investigation with the delivery service.

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## 8. Contact Us
If you have any questions or require assistance regarding your shipment, please feel free to reach out to our team:

* 📩 **Email:** support-reply@soreliaco.com
* 📞 **Phone Support:** +61 0406 641 50